Welcome Home: A Guide to the Bridge Homes Resident Benefits Package

Renting a home should feel simple, supported, and stress-free, especially during move-in. That’s why all Bridge Homes residents are automatically enrolled in our Resident Benefits Package (RBP), a program designed to enhance the leasing experience with convenience, peace of mind, and everyday value. 

The Resident Benefits Package bundles helpful services into one consistent experience—like a personalized utility concierge, HVAC filter delivery, positive credit reporting support for on-time payments, identity protection, and resident rewards. Depending on your location, your package may include different offerings, or you may also have the option to personalize your package with upgrades to match your lifestyle. 

What Is the Resident Benefits Package (RBP)? 

The Bridge Homes Resident Benefits Package (RBP) is a resident program that provides a set of services and tools intended to make renting easier—especially around move-in, monthly living, and home care. 

Instead of juggling multiple providers and checklists, the RBP helps residents: 

• Save time during move-in and throughout the lease 
• Maintain home comfort with routine support (like air filters) 
• Access tools that encourage financial wellness (like credit-building support) 
• Enjoy added peace of mind (like identity protection) 
• Benefit from resident rewards and perks 

What’s Included in the Bridge Homes RBP? 

Below is an overview of included offerings provided through the Resident Benefits Package. Your exact services may vary by market and property, so your property management team is the best source for what’s included at your address. 

1) HVAC Filter Delivery Service (Every 60 Days, If Applicable) 

Changing HVAC filters regularly can help support airflow and comfort, but it’s easy to forget. With filter delivery service, HVAC filters are delivered to your door every 60 days. 

What to expect: 

• Filter deliveries occur on a regular schedule (every 60 days). 
• First shipments typically arrive within 30-45 days. 
• If a shipment is missing or incorrect, notify the local property management team promptly so help can be provided. 

2) Utility Setup Concierge (Personalized Utility Concierge) 

Move-in often includes tracking down utility providers, start dates, and service setup. The utility concierge is designed to help simplify that process, guiding residents through utility setup so move-in feels easier. 

Why residents like it: 

• Less time coordinating service setup 
• A smoother move-in experience 
• Fewer “to-do list” items during transition 

3) Positive Credit Reporting for On-Time Payments (Credit Building Support) 

The RBP includes a credit-focused benefit intended to help residents build stronger credit habits through positive credit reporting for on-time payments (where applicable and based on program rules). It’s a helpful way to align routine payments with longer-term financial goals. 

Important note: Credit outcomes vary by resident and depend on program terms and individual credit profiles. 

4) $1M Identity Protection 

Identity-related issues can be stressful to navigate. The RBP includes identity protection that provides additional peace of mind and support resources. 

5) Resident Piñata Rewards Program (Resident Rewards)

The RBP includes the Resident Piñata Rewards Program, giving residents access to rewards and perks as part of the residency experience. 

Optional Add-Ons (Available in Select Markets)

Some Bridge Homes locations offer additional upgrade options residents can choose to add for extra convenience and value. The availability of these offerings varies by property and market, so your property management team can verify which add-ons may be available in your area. 

Common offerings may include: 

• Appliance Rentals  
• Fridge Add-On  
• On-Demand Pest Control  
• Advanced Health Shield HVAC Filter Delivery  

High-Speed Internet

Some Bridge Homes rentals in certain markets include High-Speed Internet for your convenience. Priced at an exclusive group rate and with no set-up costs, this internet offering makes getting connected easier on you and your wallet. Reach out to your local property management team to learn more about what is available in your area. 

How Enrollment & Monthly Billing Typically Works

Because the Resident Benefits Package is a required program, residents are enrolled as part of the leasing process. In most cases: 

• Enrollment is handled prior to move-in. 
• The ongoing RBP fee is billed monthly with rent, typically due on the 1st of each month.

Also important: RBP charges are generally not prorated or credited. Your property management team can confirm details specific to your home and lease.

Why Residents Value the Resident Benefits Package

The Resident Benefits Package helps simplify many of the smaller tasks that come with renting a home. Instead of coordinating multiple services independently, residents have access to support tools, convenience services, and resident-focused resources bundled into one streamlined experience.

Who Should You Contact with Questions?

For questions about the Resident Benefits Package, included services, deliveries, rewards access, or market-specific upgrades, the best point of contact is your local Bridge Homes property management team. 

Reach out to your property team for help with: 

• Confirming what’s included at your home 
• Understanding delivery schedules (like HVAC filters) 
• Questions about rewards access (Piñata) 
• Clarifying optional upgrade availability 
• Support if a shipment is incorrect or missing 

Frequently Asked Questions

Is the Bridge Homes Resident Benefits Package required? 

Yes. All residents are enrolled in the Bridge Homes Resident Benefits Package (RBP) as part of the leasing experience. 

Will every home have the exact same services? 

Not always. Offerings vary by market and property, and some services apply if applicable to your home. 

What if I don’t receive my filter shipment or it arrives incorrectly? 

Notify your property management team promptly so they can assist. 

Can I customize my Resident Benefits Package?

Some markets offer optional upgrades and add-ons depending on the property and location.

Is the Resident Benefits Package billed monthly?

Yes. The monthly Resident Benefits Package fee is typically included with rent payments.

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